Returns policy

RETURNS INFORMATION

We offer free returns within 30 days of receipt, you will be eligible to return your product for a refund given your item is unused, unopened and in the original packaging as received.

Please email us at contact@bonclebeauty.com and provide a detailed description of the issue. Please allow 1-2 business days for a response from us and we will provide with the specific return instructions.

30 DAY MONEY BACK GUARANTEE

We are confident you will love our products! However, if you believe the products do not function correctly as we have described or shown but you have opened the product and would like a refund, we offer a 30-day-money-back-guarantee.

Does not apply for 

  • Change of Mind
  • Incorrect Use

REFUNDS
Once we receive your return, we will assess the products and process your request within 7 business days and will keep you updated along the way. Once completed, you will be informed via email and the full amount of the purchased product will be credited back to your original payment method. Please allow 7-10 business days for the credit to appear on your bank statement.

FAULTY PRODUCTS
If you recognise what you believe is a faulty product, please get in contact with us at contact@bonclebeauty.com. We will be in contact with you as soon as possible and assess the issue. All faulty items if deemed faulty will receive a replacement.